Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website or use an application. They allow the website to remember your actions and preferences over time, so you do not have to keep re-entering information every time you visit or navigate between pages.

2. How We Use Cookies

Bush House uses the following categories of cookies:

Strictly Necessary Cookies

• Authentication tokens (keeping you logged in during a session)
• Security cookies (CSRF protection, fraud prevention)
• Session management (shopping cart state, order progress)

These cookies are essential for the Platform to function and cannot be disabled.

Functional Cookies

• Language and regional preferences
• User interface preferences (dark/light mode, layout settings)
• Remembering your saved addresses and payment methods

Analytics Cookies

• Page views and navigation patterns (to improve user experience)
• Feature usage tracking (to identify bugs and popular features)
• Performance monitoring (error rates, load times)

Analytics data is aggregated and anonymised. We do not track individual users by name.

3. Third-Party Cookies

Some features of our Platform may include third-party services that set their own cookies:

• PayChangu: Payment processing cookies for transaction security
• Analytics providers: Performance and usage analytics

Third-party cookies are governed by the respective third party's privacy and cookie policies.

4. Cookie Duration

• Session cookies: Deleted when you close your browser/app
• Persistent cookies: Remain for a specified period (typically 30–365 days)
• Authentication tokens: Expire after session inactivity or explicit logout

5. Managing Cookies

You may control or disable cookies through your browser or device settings. Please note that disabling strictly necessary cookies may impair your ability to use the Platform (e.g., you may not be able to stay logged in).

For our mobile application, data storage preferences can be managed through your device's app settings under Storage permissions.

6. Your Consent

By using the Bush House Platform, you consent to our use of cookies as described in this policy. For analytics and non-essential cookies, we will seek your explicit consent where required by applicable law (e.g., in the EU/EEA under GDPR). You may withdraw consent at any time by adjusting your cookie preferences.

7. Updates to This Policy

We may update this Cookie Policy from time to time. Changes will be reflected by updating the "Last updated" date. Continued use of the Platform constitutes acceptance of the updated policy.

8. Contact

For cookie-related queries, email support@bushhousegeneralmerchants.com.